In cases of queries related to the cancellation of Orders/Refunds/Returns, the Customer should directly contact the Merchant and follow instructions as specified in the return/refund/cancellation policy on the Merchant’s Website. Please note that since DOPAY is a payment gateway, DOPAY only facilitates online payments for Merchants. DOPAY does not handle shipping or order dispatch.

In cases of failed transactions, an order not generated at the time of the transaction on the Merchant’s Website or a refund is initiated, then the Customer should get the credit in its bank account within 5-7 business days. In case the Customer has not received the amount, the Customer has to contact the Merchant for further details, as the refunds are initiated from the Merchant’s end.

In case the Merchant declines to process the refund to the Customer for cases where services/products were not delivered by the Merchant, the Customer may contact DOPAY for resolution on the same.